Terms of Use

Who we are and who may use this website

Load Manager EDI is operated by Load Manager Inc, a Florida corporation with a business presence in New York. This website is intended for business use by adults authorized to act for their companies. These terms cover website use and the standard offer below. A separate written service agreement or order may define your implementation scope and service-specific obligations.

Starting your setup

Submitting a form starts the setup and requirements review process. Signup alone does not charge you, create a paid subscription, or activate an EDI connection. Compatibility, mapping, partner testing, and go-live timing must be confirmed. When payment becomes available, you will receive the applicable payment terms before authorizing a charge.

Accurate and authorized submissions

Provide accurate information that you are authorized to share, including trading-partner contact details. Do not submit passwords, API keys, payment-card details, malware, or sensitive information unrelated to your request. You retain ownership of your submitted materials and allow us to use them to review, provide, and support the services you request. Our Privacy Policy explains how we handle personal information.

Standard plan and payment

The standard plan begins with a $500 initial payment and includes 5,000 production transactions plus standard setup for the first trading partner. The initial payment is covered by the 7-day unconditional refund below. After that period, the payment is nonrefundable unless Load Manager determines that the required first-partner connection or core documents are unsupported, or applicable law requires otherwise. This website does not collect card data; any available online checkout uses a Zoho-hosted payment page.

7-day unconditional refund

You may request a full refund of the initial $500 payment for any reason within seven calendar days after the payment succeeds. No explanation is required, and transaction activity during the seven-day period does not reduce the refund. The refund is returned to the original payment method. Your account and all remaining transaction credits close when the refund is issued.

To request a refund, submit the contact form, email support@loadmanager.com, or call (631) 724-9400 and ask for the EDI team. The request must be received within the seven-day period. Load Manager will confirm receipt and initiate the refund. Your bank or payment provider controls when the credit appears after it is issued.

Integration period

The standard first-partner EDI integration period is 14 calendar days after successful payment and receipt of the required specifications, access, and complete setup information. This is an integration period, not a free trial. Additional partners, custom mappings, nonstandard requirements, or delays outside Load Manager's control may extend the schedule.

Monthly hosting and automatic refills

Hosting is $99 per month, billed in advance without proration, beginning on day 15 after successful payment. Hosting continues month-to-month until canceled. Accepted production business documents and technical acknowledgments deduct transaction credits once the connection is in production; mapping and testing activity, test documents, and rejected documents do not.

When 500 credits remain, the authorized saved payment method may be charged $500 automatically for another 5,000 credits, equivalent to $0.10 per transaction. If a refill fails, it may be retried and processing may be paused or queued when the balance reaches zero. More than one refill may be charged when a daily usage batch requires it. Automatic charges require your authorization and an active payment arrangement.

Cancellation and additional scope

You can request cancellation through the contact form, by email at support@loadmanager.com, or by calling (631) 724-9400. Include your company name and account email so we can identify the account. We will confirm the effective cancellation date and any remaining obligations under your service agreement. Unused transaction credits are forfeited when hosting is canceled or the paid hosting term ends, subject to the refund policy and applicable law. Additional partners, custom mappings, nonstandard requirements, and third-party charges may require a separate written quote.

Files and acceptable use

Uploads are available only when the website offers that feature. Keep your own copies; a failed upload may need to be sent again. We may reject or decline unsafe or unauthorized material. You may not interfere with the service, evade rate limits, attempt unauthorized access, impersonate others, or distribute unlawful or infringing content. Website content, logos, and software belong to their respective owners; using the website does not transfer those rights.

Availability and responsibility

We aim to keep the website accurate and available, but general descriptions do not guarantee suitability for every partner or system. To the extent permitted by law, website information is provided without implied warranties. Service-specific warranties and liability terms belong in your written service agreement. Nothing in these terms excludes liability that cannot lawfully be excluded or reduces the stated refund commitment.

Governing law and changes

Florida law governs these website terms, except where applicable law requires otherwise. Mandatory rights and protections under New York law or other applicable law remain unaffected. Any dispute must be brought before a court that has jurisdiction. If a provision cannot be enforced, the remaining terms continue to apply.

We will post changes with an updated date. Changes do not retroactively reduce an existing refund entitlement or replace an agreed service order. Material changes to an ongoing paid service will be communicated before taking effect, with consent obtained where required.

Contact

Load Manager Inc
2150 Joshua's Path, Suite 18, Hauppauge, NY 11788
support@loadmanager.com
(631) 724-9400